1. Introduction

These Terms of Service (“Terms”) govern your use of Noddo's website and client platform (together, our “Services”), including our digital advertising and related offerings. By accessing our Services or engaging us as a client, you agree to these Terms and to our Privacy Policy.

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Services.

2. Use of our Services

You may use our website and client platform to learn about Noddo, manage your account, and access our Services. You agree not to misuse them by attempting to interfere with their operation, gain unauthorised access, or use them in any way that is unlawful or harmful.

3. Client engagements

When you become a client, the specific scope of work, fees, timelines, and deliverables will be set out in a separate proposal, order form, or agreement. If there is any conflict between that agreement and these Terms, the specific agreement will usually prevail for the scope of that engagement.

4. Your responsibilities

As a client, you are responsible for:

  • Providing accurate and timely information needed to run your campaigns.
  • Ensuring you have the rights to use any assets (such as logos, images, or copy) that you supply.
  • Reviewing and approving creative, budgets, and targeting where required.
  • Complying with relevant laws and platform policies in your industry and region.

5. Our responsibilities

Noddo will use reasonable skill and care in planning, executing, and optimising your campaigns. However, digital advertising performance can be influenced by many external factors, and we cannot guarantee specific results (such as a minimum number of conversions or revenue).

6. Fees and payment

Fees, billing cycles, and payment terms will be agreed in writing before work begins. Unless otherwise stated:

  • Invoices are payable within the timeframe stated on the invoice.
  • Late payments may result in suspension or delay of Services.
  • Advertising platform spend is typically billed directly by the platform and is separate from our fees.

7. Intellectual property

Unless otherwise agreed:

  • You retain ownership of your existing intellectual property, such as your brand assets and product content.
  • We retain ownership of our methodologies, internal tools, and non-client-specific know-how.
  • Rights to campaign creatives, copy, and other deliverables will be set out in your specific agreement.

8. Third-party services

Our Services rely on the following third-party providers:

  • Google Calendar – scheduling meetings and client coordination.
  • Google Meet – video calls and meetings.
  • Meta Ads, Google Ads, and TikTok Ads – advertising platforms on which we run campaigns for clients.
  • Hosting, analytics, and other infrastructure providers we use to operate our website and client platform.

Your use of those services may be subject to their own terms and policies. We are not responsible for the availability, performance, or conduct of third-party services.

9. Data use and improvement

We may use data from your use of the Services (including usage patterns and aggregated, anonymised insights) to improve our offerings and your experience. For details on what data we collect and how we process it, see our Privacy Policy.

10. Confidentiality

Both parties agree to keep confidential information received from the other party confidential and to use it only for the purpose of delivering or receiving the Services, unless disclosure is required by law or explicitly agreed in writing.

11. Disclaimers and limitation of liability

We provide our Services “as is” without any warranty that they will be error-free or uninterrupted. To the extent permitted by law, Noddo is not liable for indirect, consequential, or special damages, loss of profits, or loss of data arising from the use of our Services.

Our total liability in connection with any engagement will be limited as set out in the applicable agreement or, if not specified, to the total fees you have paid to us for the Services giving rise to the claim in the previous twelve (12) months.

12. Termination

Either party may terminate an engagement in accordance with the notice periods and terms set out in the applicable agreement. We may suspend or terminate access to our Services if you materially breach these Terms or any applicable law.

13. Survival

Clauses that by their nature should survive termination will continue to apply after your access ends, including intellectual property (Section 7), confidentiality (Section 10), disclaimers and limitation of liability (Section 11), governing law (Section 14), and severability (Section 15).

14. Governing law

These Terms (and any non-contractual obligations arising out of or in connection with them) will be governed by and construed in accordance with the laws of the jurisdiction where you are located, unless otherwise agreed in a specific client agreement. Noddo operates as a remote agency and provides services internationally.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Contact

If you have questions about these Terms or our Services, you can contact us at: contact@noddo.agency